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U.S. Citizen Services

The ACS (American Citizen Services) office is open for non-emergency services on Tuesdays and Thursdays from 8:00 am to 11:00 am and from 1:30 pm to 4:00 pm, except U.S. and Malawian holidays.

Emergencies will be handled on a case-by-case basis. The Embassy's Consular Section provides a full range of Consular services, including: renewal/replacement of passports, registering U.S. citizens, certifying the citizenship of American children born in Malawi, providing information and advice on obtaining medical or legal assistance, processing requests for Social Security and Veterans Benefits, and emergency assistance in case of illness, injury, arrest or death.

The Embassy's Consular Section can also:

  • Distribute payments from Social Security and Veterans Administration,
  • Assist with absentee voting,
  • Selective Service Registration,
  • and provide access to U.S. tax forms.

Current information about Malawi and advice for Americans visiting or living here is also available in the country specific information page on Malawi.

We also recommend that travelers check the State Department's website for information on any country they plan to visit.

Consular officers cannot act as travel agents, banks, lawyers, investigators, or law enforcement officers. They may not find employment, obtain residence or driving permits, act as interpreters, search for missing luggage, or settle disputes with hotel managers. They can, however, advise you how to obtain help on these and other matters.

Individuals seeking more specific information can call +265 (1) 773-166 during regular working hours. Faxes can be sent to +265 (1) 774-976; please be sure to provide a return fax number. The Consular Email address is


In Case of Emergency:

24 hours/day, 7 days/week, 365 days/year

Please call +265-(0)1-773-166 ext 3443. Please state that you are a U.S. Citizen, Your name, Your Passport number, and the type of an Emergency that you are facing. The security personnel will then forward your call to the appropriate person to assist you.

In the event that the land line is malfunctioning, please call the mobile number:
+265(0)99-9-591-024 and+265(0)88-8-734-826

See also our section on Emergency Services.

Additional Information