The ACS office is open to the American public for non-emergency services from 8:00 am to 11:00 am and 1:30 pm to 4:00 pm on Tuesdays and Thursdays and from 9:00 am to 11:00 am on Fridays , except U.S. and Malawian holidays.

Emergencies will be handled on a case-by-case basis. The Embassy's Consular Section provides a full range of Consular services, including: renewal/replacement of passports, registering U.S. citizens, certifying the citizenship of American children born in Malawi, providing information and advice on obtaining medical or legal assistance, processing requests for Social Security and Veterans Benefits, and emergency assistance in case of illness, injury, arrest or death. To make an appointment please e-mail consularlilong@state.gov or call (265)1-773-166 extensions 3431/3251